Terms & Conditions

Welcome to A Horse Experience. By booking a lesson, birthday experience, or visiting our barn, you agree to the following terms and conditions.

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Booking & Confirmation

All appointments are booked online through our website. After submitting a booking request, you will receive a text message with Zelle payment instructions.

Your appointment is not confirmed until payment is received. Once payment is received, we will send you a confirmation text with any final instructions for your visit

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Payment

Payment is accepted through Zelle unless another arrangement is approved in advance. Payment must be received before your appointment is considered confirmed.

If payment is not received in a timely manner, your requested date and time may be released.

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Cancellation & Rescheduling

To cancel or reschedule, please contact us at least 48 hours before your appointment.

Cancellations or rescheduling requests made with less than 48 hours’ notice may not be eligible for refund or rescheduling, depending on the circumstances.

If A Horse Experience needs to cancel or reschedule due to weather, horse health, safety concerns, or unforeseen circumstances, we will contact you as soon as possible to arrange another date.

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Safety Around Horses

Horses are large animals and can be unpredictable. All guests must follow instructions given by the trainer or staff at all times.

For everyone’s safety:

• Do not approach, feed, touch, or walk behind any horse unless instructed.

• Children must be supervised by an adult at all times.

• Riders and guests must behave calmly and respectfully around the animals.

• Closed-toe shoes are required around the barn.

• Helmets may be required for riding activities.

A Horse Experience reserves the right to end or refuse a session if safety rules are not followed.

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Children & Special Needs Riders

We welcome children, adults, and individuals with special needs. Please share any important needs, concerns, allergies, physical limitations, or behavioral considerations before the appointment so we can prepare a safe and supportive experience.

A parent, guardian, or responsible adult must be present for minors.

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Birthday at the Barn

Birthday experiences are private barn experiences and must be booked in advance. Final details, timing, guest expectations, and payment confirmation will be handled by text after the booking request is submitted.

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Photos & Media

Please ask before taking or posting photos that include the trainer, other guests, children, or private barn areas.

A Horse Experience may request permission before using any client photos or videos for website, social media, or promotional purposes.

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Weather & Barn Conditions

Barn experiences and riding lessons may be affected by weather, heat, rain, wind, air quality, or ground conditions. Safety comes first. If conditions are not suitable, we may reschedule your appointment.

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Liability

By participating in horse-related activities, you understand that there are inherent risks involved with horses, riding, and barn environments. Participation is voluntary.

A Horse Experience is not responsible for injuries, accidents, lost items, or damages resulting from failure to follow safety instructions or barn rules.

 

Contact

For questions about bookings, cancellations, payments, or these terms, please contact A Horse Experience directly.